Who we are
Our website address is: https://smartvoice.com.au.
What personal data we collect and why we collect it
Contact forms collect data entered into these sites, which is subsequently loaded into Freshdesk and Freshsales for answering these enquiries. Website registrations are further added to our internal mailchimp list to provide updated information regarding Smart Voice.
Tracking & Cookies Data
Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze Airbase.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of Airbase.
Examples of Cookies we use:
- Session Cookies. We use Session Cookies to operate the Airbase Account Linking page.
- Preference Cookies. We use Preference Cookies to remember your preferences and various settings.
Embedded content from other websites
Who we share your data with
We do not share your data with any third parties.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where we send your data
Visitor comments may be checked through an automated spam detection service.
1. Smart Voice – Alexa Skills & Google Actions
2. Smart Voice – Web portal
This app collects personal user information including Name and Email address.
We use this infomation to uniquely identify a customer in our system/database and we will never sell this personal information to a third party service.
We also ensure that the personal information collected from the users will be stored safely and securely and will never be accidentally leaked to the public.
1.What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.
2.What choices are available to you regarding the use of your data.
3.The security procedures in place to protect the misuse of your information.
4.How you can correct any inaccuracies in the information.
Information Collection, Use, and Sharing
We take precautions to protect your information. When you submit sensitive information via the Alexa service, your information is protected both online and offline. While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.